Frequently Asked Questions

1. Do I need to fly a certain airline or do I need to be flying first class to enter?

No, we are open to everyone regardless of the airline or class of service flown.  

At CLE, our lounge has direct access to every gate.

2. How much does it cost to enter the lounge for one day?

Entry into our lounges start as low as $20 and that price can fluctuate depending on how busy the lounge is.

3. Why do day pass prices fluctuate?

We alter our prices from time to time throughout the day to ensure that we maintain the ambiance that makes our lounge attractive to our customers.

4. Do you offer memberships?

We offer daily memberships and unlimited annual complimentary entry can be accessed through our partners.

5. I have an American Express Platinum Card; can I enter the lounge free of charge? Am I allowed to bring in guests? If so, do we all get the same complimentary offering as other guests?

Yes, yes and yes. For those cards that have the lounge collection program as a benefit, American Express Platinum and Centurion Card members and up to two guests are permitted in the lounge free of charge and each entrant enjoys the same complimentary offerings as other Airspace Lounge guests.

See additional terms and conditions here.

6. Do you accept cash?

No, we only accept credit cards throughout the lounge.

7. Are children permitted in the lounge?

Yes, children of any age are permitted although children over two are subject to the same entry rates as every other customer.

8. My flight leaves very early; will you be open before 6am?

Yes, our lounges are open at least 40 minutes prior to the first departure of the day on the concourses where the lounge is located.

9. What is included in the price?

Besides the ability to wait for your flight in our lounges, you will also be entitled to our:

Food and Beverage Offering:

  • A complimentary credit that’s included with entry sufficient to purchase a meal or alcoholic beverage
  • Complimentary snacks are offered throughout the day
  • Complimentary Peet’s Coffee and Tea 
  • Complimentary Pepsi soft drinks

Technology:

  • Complimentary wireless internet
  • Complimentary access to our onsite computers and business technology, including printing and scanning
  • An electric outlet at every seat, including the bar

Facilities:

  • In-lounge restrooms in most lounges
  • Complimentary showers in select markets
  • Comfortable seating
  • Full-bar 
  • A business area dedicated to those that need to catch up on work

10. Can I come into Airspace Lounge if I am arriving (not only departing)?

Yes.

11. If I have a trip that leaves early in the morning and arrives late the same day will I have to pay twice?

Your entry entitles you to re-enter at any time as many times as you’d like at any Airspace Lounge during the same calendar day.

When re-entering, just present your Airspace Lounge receipt that was issued to you at entry. The prevailing entry price at the time of re-entry will have no effect on the price charged earlier for your entry. Each daily entry entitles our guest to a total of one menu credit, though additional items can be purchased.

12. Do you have Internet access?

Yes, our wireless Internet is separate from the airport's access and it is free of charge. We also have Internet-enabled computers available free of charge.

13. Please tell me more about your technology offering.

Our technology offering includes:

  • Complimentary wireless internet
  • Complimentary access to our computers onsite
  • An electrical outlet at every seat, including the bar
  • Complimentary printing and scanning

14. What credit cards do you accept for payment?

All major credit cards are accepted.  All sales are final.

15. How much of a complimentary menu credit do I get with entry?

In addition to many unlimited, complimentary food, beverage and services offered with every entry, a complimentaty menu credit is included with every entry at Airspace and is always more than enough to purchase a light meal from our menu or to get a drink from our bar.  The credit amount may vary from lounge to lounge.  At Airspace Lounge Cleveland, the comlimentary credit is currently $7.  

Terms and conditions

Airspace Lounge entrants may be offered certain complimentary benefits (“Comps”) that vary by lounge and form of entry.  Comps are for a specified amount of credit towards any item on the Airspace Lounge menu and/or for the issuance of certain items free of charge.  Those under 21 years of age are barred from purchasing, consuming or using Comps for the purchase of alcoholic beverages.  Comps are not currency, are not gift cards, are tax-inclusive (where applicable), have no refund value and expire at 1159PM Pacific Time on the day of issue.  Comps are non-transferable and may require the presentation of a same-day boarding pass when redeeming the Comp for goods and services.  Airspace Lounge menus, prices and availability of products are subject to change without notice.

16. How does the complimentary credit work if I enter more than one Airspace Lounge in one day?

A credit is issued one-time for each entry pass for the credit amount at the location-of-entry.    CLE is currently $7.  If you do not use all of your credit during your first stop of the day at Airspace, you may use it later during the same day at a different Airspace location.

Terms and conditions:

Airspace Lounge entrants may be offered certain complimentary benefits (“Comps”) that vary by lounge and form of entry.  Comps are for a specified amount of credit towards any item on the Airspace Lounge menu and/or for the issuance of certain items free of charge.  Those under 21 years of age are barred from purchasing, consuming or using Comps for the purchase of alcoholic beverages.  Comps are not currency, are not gift cards, are tax-inclusive (where applicable), have no refund value and expire at 1159PM Pacific Time on the day of issue.  Comps are non-transferable and may require the presentation of a same-day boarding pass when redeeming the Comp for goods and services.  Airspace Lounge menus, prices and availability of products are subject to change without notice.

17. My airline offers complimentary access to Airspace Lounge, what do I need to present for entry and what's included?

Some of our airline partners offer complimentary access to Airspace Lounge.  Please check the specific Airspace Lounge location page for access information.

18. Can I reserve a meeting space?

Yes, contact us here or call the location to reserve a private or semi-private meeting space.  The space can be reserved for a flat fee of $50 plus the cost of entry.  Each entrant will receive all of the benefits afforded to any Airspace Lounge customer.

19. Can you send me a list of the music that you play at the Airspace?

Yes, we're pleased that our customers like the music we have selected and would be glad to send along the list.  The music varies from lounge-to-lounge and by day-of-week and hour-of-day. Contact us here and specify which lounge and day-of week and we'd be glad to send you the list of the music we're playing.